Why I am staying the Marriott all the time.

Hi all.

I updated the blog last week so I am trying it this week as well.

How are you doing?

I hope that you all doing well.

As you knew already, I traveled quite a lot.

I stayed at many hotels over 70 nights this year because of my works and holidays.

What are you going to do when you have to organize 70 nights stay in a year?

Location?

Brand name?

Price?

Everyone has own judgment to pick up.

I stayed at Marriott hotels so many nights every around the world and so far they treat me very nice.

Most of hotel I stayed I got the automatically upgrade.

Besides that I can use the executive lounge all the time so I can be a friend with the people working there.

Yes. I can receive the benefits that is one reason.

But I have another good reason to stay there.

That is the safety and urgency procedure.

I will show my story about it.


This year I stayed Chicago Marriott downtown, people in the lounge and concierge are excellent.

They called me first name, give me a hug and cheer me up all the time.

Even when I left there, they gave me a big hug.

During my stay I was a bid nervous because I had to deal with some business issues and had a speech.

Their big warmth welcome and cheered me up gave me a great time in Chicago.

On the day I left Chicago when I reached the airport, I noticed that I left my wallet in the safety in the hotel.

Off course I was in panic.

But I realized that my flight was delayed so I had the time to go back.

I jumped in the cab and rushed back to the downtown.

I called the hotel and told the operator what happened.

The operator on the phone calmed me down and told me that

"Sir when you reach the lobby, call the security and we will check your ID. Then everything is OK we will pass to you your wallet."

"All right."

I hang up and was the chat with the driver on the way.

It took only 30 minutes but for me it felt like couple hours.

To the downtown, I saw so much traffic. I became a little bid hopeless.

I wondered how long it takes to get just one wallet at the hotel.

It could be another 30 minutes, could be 40 minutes.



When I reached the lobby, all concierge were stunned because they saw me.

"What happened,Mr.Ikeda? Everything is all right? Well not all right so you came back"
with big smile on the face.

Then they called the security and the security passed me the wallet because all concierge know who I am.

If this is not the Marriott, story could be different.

They are so nice and super with personal touch I never forget.

I want to go back there when I have the opportunity.


This is the true story about one of my experience in Marriott.

Well, there are so many hotels and resorts out there.


But nice people and professional can make the brand reality.

Once you encountered those experience, we all love them.


I hope that this story show you how great the Marriott hotels are.

What kind of criteria you have when you pick up the hotel?


Regards


Teppei